About Us:

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

In the Ecommerce Executive role, your main job is to assist in managing the daily operations of the website and support the Ecommerce team by analysing sales and category performance and assist with the setup of campaigns and promotions. Through having a data-led mindset, you will strive to enhance the customer experience. You will work closely with the Ecommerce Merchandiser and Trading & Optimisation Manager. Your tasks will include assisting with product setup and regular website housekeeping across our retail and Hire sites. You will strive to enhance the customer experience with analyse of key performance metrics to identify trends and areas for optimisation.

Key Responsibilities:

• Owning and maintaining the upload of ecommerce product photography
• Ensuring all elements of the Product Display Page (PDP) are accurately set up, including Mix & Match, colour Link, description, complete the Look, model information and photography.
• Assisting the Ecommerce Merchandiser with product categorization and on-site merchandising functions to enhance product visibility across the website.
• Supporting the Trading & Optimisation manager with trade planning and reporting.
• To own the briefing and upload process of site content for campaign launches and promotions in line with other channels and stores – this includes Retail, Hire and international sites.
• Collaborating with the Photography and Buying teams to ensure the availability of live product imagery before stock arrives.
• Attending weekly merchandising meetings to gain insights into product performance, deliveries and effectively communicate with the wider team.
• Collaborate with the Buying & Merchandising team to stay up to date on products.
• Assisting in delivering comprehensive weekly and monthly trade reporting for all relevant areas.
• Managing customer service product queries promptly and efficiently.
• Conducting thorough reviews of page and product performance utilizing tools such as Google Analytics and Content Square and sharing insights with the team and business.
• Supporting the Ecommerce Merchandiser in conducting regular site walks to identify any issues or opportunities for improvement.

What You'll Need to Succeed:

Technical:

• Proficient in Microsoft Office Suite, particularly in Excel and PowerPoint.
• Knowledge of digital channels, technologies, and analytic techniques.
• Experience using AI-powered tools (e.g. ChatGPT or similar) to support product content creation, including the ability to write effective prompts, refine outputs and apply human judgement to ensure accuracy and quality.

About You:

• Proficient in managing tasks with an emphasis on organisation and meticulous attention to detail.
• Excellent in verbal and written communication, prioritising clarity, and active listening to enhance teamwork.
• Able to manage your time effectively
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

Additional information: Our Hybrid Work Policy requires a minimum of 4 days in the office and 1 working from home.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn