About Us

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.

Purpose of the Role

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, going out of your way to provide an exceptional sartorial Customer experience and to ensure that customers return time and time again. You will be hardworking, dedicated, and quickly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s and performance.

Key Responsibilities:

*       As a senior member of the team, you will lead and empower your team to ensure our customer are at the heart of everything we do.

*       You will be accountable for opening and closing the store in the absence of management.

*       Cashier balancing at the end of the day and ensuring correct procedures are followed.

*       You deliver an exceptional customer experience instore by putting the customer at the forefront and confidently offer sartorial, individual bespoke advice.

*       Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values.

*       You have strong product knowledge and understand our Brand’s Omni-Channel strategy including social channels for all our services; Hire, Tailor Me, and Retail. And be able to proactively use this information towards enhancing the customer experience.

*       You will be aware of individual and store targets and take advantage of all selling opportunities to support key business KPI’s.

*       You will be aware of external opportunities that could improve store performance and provide the best customer experience that actively promotes feedback from Feefo and Trust Pilot.

*       You will assist store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.

*       You will support store management with the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

*       Prior experience in retail, hospitality, or customer service.

*       Possesses excellent knowledge of fashion trends and industry standard.

About You:

*       Displays sartorial elegance, reflecting the brand's ethos through personal presentation.

*       Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.

*       Employs outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, effectively elevating the brand's presence.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn